COMMUNITY REWARDS IN MALAYSIA
How Choplah works
Updated 15 October 2026
From a merchant QR to your next reward: a practical guide for members and Malaysian shops.
1. What happens when I scan a merchant QR?
The QR opens that merchant’s Choplah community. If you are already signed in on the same browser, the app opens your membership or asks you to confirm joining a new community. A QR scan does not confirm payment or automatically earn purchase chops.
2. How do I join as a new member?
Scan a participating shop or event QR and enter your name, phone number, email and date of birth. You must be 18 or older and agree to the community’s membership notice. Joining is free. Existing members choose Log in and use an email verification code or a saved recovery key.
3. How do I collect a chop after paying?
Show your member name or email to staff. Staff choose the correct member and active chop card, enter the amount paid and a unique receipt reference, then confirm the purchase. Visit cards award one chop per qualifying paid visit. Spend cards award one chop per RM10 on that purchase; amounts below RM10 do not carry over. The app rejects repeated receipt references.
4. Are points the same as chops?
No. Chops progress towards a merchant’s chop-card reward. Points can be redeemed for that merchant’s point rewards. Staff can add purchase points; campaigns, birthday rewards, passport stops and event RSVPs can award points according to their stated rules. Balances remain separate for each merchant.
5. How do I redeem a reward?
For a point reward, open Rewards, choose an offer and review the points cost and remaining balance before confirming. Your code appears under My claimed rewards. Completed chop-card codes appear with your chop card. Show an unused code to staff; staff verify it and mark the reward as given. The same code cannot be fulfilled twice.
6. Where can I see my shops and scan history?
Open My shops in your member space. Each community shows its own points, total chops, collected rewards and scan history. Select Open wallet or View rewards for that merchant. Refresh the wallet after a staff-confirmed purchase to see the latest balance.
7. How does a merchant set up the programme?
Create or sign in to a merchant account, fill in the business profile, create a chop card or QR campaign and download its QR file. Publish clear reward rules and train staff to verify paid purchases and reward codes. Try one shop or event first. Checkout shows any subscription or ordered-extra charge before authorization.
8. What is automated and what is manual?
The system stores scan history, applies eligible campaign and passport points, prevents duplicate receipt awards, calculates chop-card rewards and tracks redemption codes. Staff confirm purchases and fulfil rewards. Marketplace purchases remain manual; automatic Shopee, Lazada and TikTok Shop integrations and paid event-ticket checkout are not available in the current release.
9. Who helps with reward or account problems?
For goods, event arrangements or reward fulfilment, contact the merchant running that community. For account access, platform billing or privacy requests, contact Choplah’s operator, Bluepeak Consultant Sdn Bhd, at customersupport@choplah.com.
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customersupport@choplah.com
Bluepeak Consultant Sdn Bhd
Registered business address: pending confirmation.